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Monday-Thursday 8:30am-6:00pm Friday 8:30am-3:00pm
Things to keep in mind when scheduling your pet an appointment:
If you are a new client, or would like to become a new client, and you have questions about our services or products, please don’t hesitate to give us a call, ideally between 10 am-3 pm when our phone lines are less likely to be occupied by the urgent care calls we typically receive before 10 and after 3.
New patient appointments will be scheduled 3-4 weeks ahead of time (or 2-3 weeks during the winter months), so that we can be sure to schedule the appropriate amount of time to cover all of your pet’s needs.
Active clients’ wellness visits will be scheduled 3-4 weeks ahead of time so that we can assure ample time to address any and all health concerns.
We allow space each day in our schedule for Active Clients’ urgent care needs. Non-clients in need of same day medical services cannot be guaranteed services without an established client relationship. From time to time our schedule permits us to treat a Non-client case, however when our doctors’ schedules for the day becomes full, we will refer you to another animal hospital or to a 24/7 emergency care hospital if your pet is in critical condition
An “active client” is one in which the pet(s) has been seen within the last 2 years. In some cases, a formerly active client may become inactive in our system if the pet(s) have not been routinely examined by our veterinarians.
Know that your call is important to us and, though we may occasionally experience high call volumes due to unexpected pet emergencies, our receptionists are working hard to answer all calls. If you are unable to reach us, please leave a detailed message and we will return your call. We do wish to speak with you and we welcome you to our practice.
301 W. Spaulding St Watertown WI 53098
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